Terms of service

Terms of Service

Last Updated: July 24, 2026

These Terms of Service (“Terms”) govern your access to and use of the DISSOLV website, online store, products, content, and related services. Throughout these Terms, “DISSOLV,” “we,” “us,” and “our” refer to the operator of this website. “You” and “your” refer to the person or entity accessing the website, creating an account, or purchasing products from us.

Please read these Terms carefully before using our website or placing an order. By accessing this website, creating an account, submitting an order, or purchasing any product from DISSOLV, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and all policies incorporated into them by reference.

If you do not agree to these Terms, you must not access the website, create an account, or purchase products from DISSOLV.

1. Research Use Only

IMPORTANT NOTICE: PRODUCTS OFFERED BY DISSOLV AS RESEARCH MATERIALS ARE SOLD STRICTLY FOR LAWFUL LABORATORY, ANALYTICAL, DEVELOPMENTAL, OR SCIENTIFIC RESEARCH PURPOSES ONLY.

Unless expressly stated otherwise in writing by DISSOLV, products designated as “Research Use Only,” “RUO,” or “Not for Human Consumption” are:

  • Not intended for human consumption;
  • Not intended for administration to humans or animals;
  • Not intended for medical, therapeutic, diagnostic, preventative, cosmetic, food, supplement, or household use;
  • Not intended to diagnose, treat, cure, mitigate, or prevent any disease or health condition;
  • Not approved as prescription drugs, over-the-counter drugs, dietary supplements, foods, cosmetics, or veterinary products; and
  • Not intended for use in any clinical, recreational, personal, or self-experimental application.

The terms “peptide,” “research peptide,” “research material,” “compound,” “reference material,” or similar language do not imply that a product is approved, safe, effective, or appropriate for any use outside legitimate research.

Any purchaser who intends to use a product for human consumption, self-administration, medical treatment, veterinary treatment, bodybuilding, performance enhancement, weight management, cosmetic treatment, or any other non-research purpose is not authorized to purchase that product from DISSOLV.

2. Purchaser Eligibility and Representations

By accessing our store or purchasing from DISSOLV, you represent and warrant that:

  1. You are at least 18 years of age and have the legal capacity to enter into a binding agreement;
  2. You are purchasing products solely for a lawful and legitimate purpose;
  3. You have the knowledge, training, facilities, equipment, procedures, and experience necessary to receive, store, handle, evaluate, and dispose of the products safely and lawfully;
  4. You understand the hazards and limitations that may be associated with experimental or research materials;
  5. You will independently review all available product information, specifications, safety information, and applicable laws before handling any product;
  6. You will not administer, ingest, inhale, inject, implant, apply, or otherwise introduce any Research Use Only product into the body of a human or animal;
  7. You will not resell, distribute, relabel, advertise, or represent a Research Use Only product for any prohibited or unauthorized use;
  8. You are not relying on DISSOLV for medical, clinical, legal, regulatory, or professional advice;
  9. Your purchase, possession, handling, use, transfer, and disposal of the products comply with all applicable federal, state, local, and international laws; and
  10. All information you provide to DISSOLV is complete, accurate, and current.

DISSOLV reserves the right to request documentation concerning purchaser identity, age, professional qualifications, business purpose, laboratory affiliation, intended research purpose, or legal authority to purchase a product.

We may reject, suspend, limit, or cancel any order when we believe, in our sole but reasonable discretion, that the purchase may be inconsistent with these Terms, applicable law, product restrictions, payment-security requirements, or legitimate research use.

3. No Medical or Professional Advice

Nothing on this website constitutes or should be interpreted as medical advice, healthcare advice, veterinary advice, pharmaceutical advice, legal advice, regulatory advice, or a recommendation regarding the diagnosis, treatment, prevention, or management of any health condition.

This includes, without limitation:

  • Product descriptions;
  • Research summaries;
  • Scientific references;
  • Blog articles;
  • Frequently asked questions;
  • Charts, calculators, or comparison tools;
  • Customer service communications;
  • Emails, text messages, or social media content;
  • Testimonials, reviews, or third-party statements; and
  • Any discussion of published studies, mechanisms, pathways, or experimental findings.

References to scientific literature, laboratory research, molecular pathways, or third-party publications are provided solely for general informational and educational purposes. They do not establish that a DISSOLV product is safe, effective, approved, or suitable for a particular use.

You should not use information provided by DISSOLV as a substitute for advice from a licensed physician, pharmacist, veterinarian, attorney, regulatory professional, or other appropriately qualified professional.

4. Product Information and Specifications

We strive to present accurate product information. However, research materials may be subject to batch-specific characteristics, manufacturing tolerances, analytical limitations, degradation, environmental sensitivity, and other variables.

Product photographs, packaging, labels, colors, vial appearance, dimensions, and other visual elements may differ from the product received. Images are generally provided for identification or illustrative purposes and may not be displayed to scale.

Product information may include, where available:

  • Compound identity;
  • Nominal quantity;
  • Batch or lot information;
  • Purity or analytical results;
  • Storage recommendations;
  • Handling notices; and
  • Certificates of Analysis or related documentation.

A Certificate of Analysis represents the results reported for the identified sample, batch, or testing process. It is not a guarantee that every unit is identical, that a product is free from all hazards, or that a product is suitable for any particular application.

Unless expressly stated in a signed written agreement, DISSOLV does not warrant that a product will meet a purchaser’s particular research protocol, method, assay, equipment, performance requirement, or intended objective.

5. Product Handling, Storage, and Disposal

You are solely responsible for implementing appropriate procedures for receiving, inspecting, storing, securing, handling, testing, transporting, and disposing of products.

You agree to:

  • Follow the storage and handling information provided on the product label or product page;
  • Protect temperature-sensitive products from inappropriate heat, freezing, moisture, light, contamination, or repeated temperature changes;
  • Restrict access to trained and authorized personnel;
  • Use appropriate personal protective equipment and laboratory controls;
  • Prevent access by children, pets, patients, consumers, or unauthorized individuals;
  • Maintain appropriate records and chain-of-custody procedures where applicable; and
  • Dispose of products and packaging in accordance with applicable environmental, hazardous-material, and waste-disposal requirements.

DISSOLV is not responsible for deterioration, contamination, loss, or damage resulting from improper storage, mishandling, unauthorized use, alteration, dilution, reconstitution, transfer, repackaging, or failure to follow applicable procedures after delivery.

6. Orders and Order Acceptance

Submitting an order does not guarantee acceptance. An order is considered accepted only after DISSOLV confirms the order and approves it for fulfillment.

We reserve the right to refuse, limit, hold, or cancel an order for reasons including:

  • Product availability;
  • Pricing, description, or inventory errors;
  • Suspected fraud or unauthorized payment activity;
  • Unverifiable billing or shipping information;
  • Requests involving restricted jurisdictions;
  • Unusual quantities or purchasing patterns;
  • Suspected resale or diversion;
  • Suspected prohibited use;
  • Violation of these Terms; or
  • Legal, compliance, safety, or operational concerns.

If we cancel an order after payment has been collected, we will generally refund the applicable amount to the original payment method, subject to any lawful deductions, reversals, disputes, or fraud-related restrictions.

7. Pricing, Payment, and Taxes

Prices are listed in United States dollars unless otherwise stated. Prices, promotions, availability, and product specifications may change without notice.

You agree to provide valid, complete, and accurate payment information and authorize DISSOLV and its payment providers to charge the amounts associated with your order, including applicable taxes, shipping costs, and other disclosed charges.

You are responsible for:

  • Applicable sales, use, excise, customs, import, or similar taxes;
  • Bank, payment-provider, currency-conversion, or international transaction fees;
  • Customs duties, brokerage fees, and import charges where applicable; and
  • Charges resulting from inaccurate information provided by you.

We may correct pricing, inventory, typographical, or calculation errors at any time. If a material error affects an order you submitted, we may contact you for approval of the corrected terms or cancel the affected order.

8. Shipping and Delivery

Shipping and delivery dates are estimates and are not guaranteed. Carrier delays, weather events, customs processing, incorrect addresses, access restrictions, government actions, supply-chain disruptions, and other circumstances outside our control may affect delivery.

You are responsible for providing a complete and accurate delivery address. DISSOLV is not responsible for delays, losses, returns, spoilage, or additional expenses caused by:

  • Incorrect or incomplete shipping information;
  • Failure to retrieve or accept a shipment;
  • Delivery locations that are inaccessible or unsecured;
  • Carrier delays or misrouting;
  • Customs detention or import restrictions;
  • Package theft after confirmed delivery; or
  • Failure to promptly store a temperature-sensitive product after delivery.

Where permitted by law, risk of loss passes to the purchaser upon confirmed delivery to the shipping address provided during checkout.

You must inspect your shipment promptly after delivery and notify DISSOLV of any visible damage, leakage, breakage, shortage, defect, or incorrect item within the period stated in our Return, Refund & Exchange Policy.

9. Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are governed by our separate Return, Refund & Exchange Policy, which is incorporated into these Terms by reference.

Customers generally have 7 calendar days from the date a package is marked as delivered to submit a request. Eligibility is reviewed individually based on the circumstances, product condition, documentation provided, and the nature of the product.

Because many products are sensitive, perishable, temperature-dependent, or unsuitable for resale after leaving our control, opened or used products are generally not eligible unless DISSOLV verifies a quality issue or approves another exceptional circumstance.

Do not ship a product back to DISSOLV unless you have first received written return instructions or authorization from our customer support team. Unauthorized returns may be refused, discarded, or returned at the sender’s expense.

10. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact DISSOLV so we have an opportunity to review and resolve the issue.

Fraudulent chargebacks, false claims of non-delivery, misuse of payment-dispute procedures, or intentional misrepresentation may result in account suspension, order cancellation, collection activity, or referral to the appropriate payment provider or authorities.

Nothing in this section limits any non-waivable rights available to consumers under applicable law.

11. Prohibited Activities

You may not use the website, its content, or any DISSOLV product to:

  • Violate any law, regulation, court order, or third-party right;
  • Use a Research Use Only product for human or animal administration;
  • Make unauthorized medical, therapeutic, diagnostic, or performance claims;
  • Resell or distribute products for prohibited purposes;
  • Relabel, adulterate, counterfeit, dilute, substitute, or misrepresent a product;
  • Misrepresent your identity, qualifications, organization, intended purpose, or location;
  • Commit fraud or engage in deceptive conduct;
  • Transmit malware or harmful code;
  • Attempt to gain unauthorized access to our systems;
  • Scrape, crawl, harvest, copy, or extract data through automated means without written authorization;
  • Interfere with website security, functionality, or other users;
  • Use our trademarks, images, reports, Certificates of Analysis, or content to falsely imply affiliation or authorization; or
  • Encourage, assist, or facilitate another person in engaging in prohibited conduct.

We may suspend access, cancel orders, terminate accounts, or take other appropriate action if we believe these Terms have been violated.

12. Resale and Distribution Restrictions

Purchasing a product from DISSOLV does not automatically authorize you to resell, redistribute, relabel, repackage, advertise, or commercially exploit that product.

Wholesale customers, distributors, laboratories, clinics, retailers, affiliates, and other commercial purchasers may be subject to separate written terms, qualification requirements, brand standards, territory restrictions, compliance obligations, and resale limitations.

You may not remove, obscure, modify, or replace any product label, warning, lot number, Research Use Only statement, safety notice, or identifying information.

You may not represent that DISSOLV has endorsed, approved, or authorized your business, research, products, services, claims, protocols, or marketing materials unless DISSOLV has provided express written authorization.

13. Accounts and Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring through your account.

You agree to:

  • Provide accurate and current account information;
  • Use a secure password;
  • Prevent unauthorized access to your account;
  • Notify us promptly of suspected unauthorized activity; and
  • Not create accounts using false identities or another person’s information.

We may suspend or terminate an account if we reasonably believe it has been compromised, used fraudulently, or operated in violation of these Terms.

14. Intellectual Property

The website and its contents—including trademarks, trade names, logos, product names, photographs, graphics, packaging designs, videos, text, research summaries, educational materials, databases, software, page layouts, and other materials—are owned by or licensed to DISSOLV and are protected by applicable intellectual property laws.

You may access the website for lawful personal or internal business evaluation. You may not reproduce, republish, modify, distribute, sell, license, display, scrape, create derivative works from, or commercially exploit our content without prior written permission.

No purchase or use of the website transfers ownership of any DISSOLV intellectual property.

If you submit feedback, suggestions, product ideas, or other non-confidential material to DISSOLV, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that material without compensation or attribution, to the extent permitted by law.

15. Reviews, Submissions, and User Content

If you submit a review, photograph, comment, testimonial, or other content, you represent that:

  • You own or control the necessary rights to the content;
  • The content is accurate and not misleading;
  • The content does not violate privacy, intellectual property, or other rights;
  • The content does not promote illegal or prohibited product use; and
  • The content does not contain malicious, defamatory, obscene, or fraudulent material.

You grant DISSOLV a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to reproduce, display, adapt, publish, and use submitted content for lawful business purposes.

We may remove, decline, moderate, or refuse to publish content that violates these Terms or our standards. We are not obligated to publish every review or submission.

16. Third-Party Services and Links

The website may contain links to or integrations with third-party websites, payment processors, shipping carriers, applications, research databases, or other services.

DISSOLV does not control and is not responsible for third-party content, availability, security, products, services, privacy practices, or terms. Accessing a third-party service is at your own risk and subject to that third party’s policies.

A link or reference does not necessarily constitute an endorsement, partnership, sponsorship, or approval.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, ITS CONTENT, AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISSOLV DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

DISSOLV DOES NOT WARRANT THAT:

  • The website will be uninterrupted, secure, accurate, or error-free;
  • All product information will be complete or current at all times;
  • A product will be suitable for a particular research design or objective;
  • A product will produce a particular experimental result;
  • Third-party testing will identify every impurity or characteristic;
  • Products will remain stable if improperly stored, handled, transported, or altered; or
  • Defects or errors will always be corrected.

Some jurisdictions do not permit certain warranty disclaimers. In those jurisdictions, these disclaimers apply only to the maximum extent permitted by law.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISSOLV AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, SUPPLIERS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM:

  • Loss of profits, revenue, business, opportunities, goodwill, or data;
  • Research interruption or failed experiments;
  • Product misuse or unauthorized use;
  • Improper storage, handling, preparation, transfer, or disposal;
  • Personal injury, illness, death, or property damage resulting from prohibited use;
  • Shipping delays, customs actions, carrier errors, theft, or temperature exposure;
  • Website interruption, security incidents, or third-party services; or
  • Reliance on website content or third-party research.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISSOLV’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO A PRODUCT, ORDER, OR TRANSACTION WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO DISSOLV FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot legally be excluded or limited.

19. Assumption of Risk

You acknowledge that research materials may involve known and unknown risks and that experimental outcomes may be uncertain.

You voluntarily assume all risks arising from your acquisition, receipt, possession, storage, handling, analysis, transfer, use, and disposal of products, except to the extent that a risk results directly from conduct for which liability cannot legally be excluded.

You are solely responsible for conducting an appropriate risk assessment and determining whether your facilities, personnel, procedures, equipment, and legal authorizations are adequate.

20. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless DISSOLV and its owners, officers, directors, employees, contractors, affiliates, suppliers, service providers, and agents from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising out of or relating to:

  • Your breach of these Terms;
  • Your violation of applicable law;
  • Your misuse, unauthorized use, resale, relabeling, or distribution of a product;
  • Your negligent, reckless, fraudulent, or intentional conduct;
  • Your violation of another person’s rights;
  • Information or content you submit; or
  • A claim brought by a person or entity that obtained a product through you.

This section does not require indemnification for conduct to the extent prohibited by applicable law.

21. Compliance With Laws

You are solely responsible for determining whether a product may be lawfully purchased, imported, possessed, used, transferred, or disposed of in your jurisdiction.

The availability of a product on our website does not represent that the product is legal or appropriate in every location.

DISSOLV may restrict sales or shipping to particular jurisdictions, customers, organizations, or uses. We may also require additional documentation or cancel an order based on changes in law, regulatory guidance, enforcement priorities, carrier requirements, or internal compliance standards.

22. Export Controls and International Orders

You agree not to export, re-export, transfer, or provide products in violation of United States export-control laws, sanctions, embargoes, or other trade restrictions.

International customers are responsible for researching and complying with all applicable import, customs, licensing, registration, and product-control requirements.

DISSOLV does not guarantee that customs authorities will permit entry of a shipment. Unless required otherwise by law, customs seizure, refusal, delay, destruction, abandonment, or return does not automatically entitle the purchaser to a refund.

23. Privacy

Your submission of personal information through the website is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Our website and third-party providers may process information necessary to operate the store, process payments, prevent fraud, fulfill orders, provide customer service, and comply with legal obligations.

24. Electronic Communications

By using the website or contacting DISSOLV electronically, you consent to receive transactional communications electronically, including order confirmations, receipts, shipping notices, policy notices, and customer service responses.

Electronic communications satisfy any legal requirement that communications be in writing, except where applicable law requires another format.

Marketing emails and text messages are subject to separate consent and opt-out rights where required by law.

25. Force Majeure

DISSOLV will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, fires, floods, earthquakes, severe weather, epidemics, pandemics, war, terrorism, civil unrest, labor disputes, transportation interruptions, carrier failures, cyberattacks, utility failures, governmental actions, regulatory restrictions, shortages, supplier failures, or interruptions in communications or payment systems.

26. Suspension and Termination

We may suspend or terminate your account, access, purchasing privileges, or relationship with DISSOLV if we reasonably believe that:

  • You violated these Terms;
  • You provided false or misleading information;
  • You engaged in fraudulent or abusive conduct;
  • Your activity creates legal, safety, financial, or reputational risk;
  • Your intended use is inconsistent with a product’s Research Use Only designation; or
  • Termination is reasonably necessary to protect DISSOLV, its customers, service providers, or the public.

Provisions that by their nature should survive termination—including intellectual property, disclaimers, limitations of liability, indemnification, governing law, and payment obligations—will survive.

27. Governing Law

These Terms and any dispute arising out of or relating to the website, products, services, or transactions with DISSOLV will be governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to any non-waivable rights under applicable law, the state and federal courts located in San Diego County, California will have jurisdiction over disputes arising from these Terms, and the parties consent to personal jurisdiction and venue in those courts.

28. Informal Dispute Resolution

Before filing a legal claim, you agree to make a good-faith effort to resolve the matter by contacting DISSOLV with a written description of the dispute, the applicable order number, the requested resolution, and supporting information.

Please send dispute notices to:

DISSOLV
5965 Village Way E105-164
San Diego, CA 92130
Email: aloha@dissolv.com
Phone: (858) 400-0701

Nothing in this section prevents either party from seeking urgent injunctive relief or exercising rights that cannot legally be waived.

29. Changes to These Terms

We may revise these Terms periodically to reflect changes in our operations, products, legal obligations, or business practices.

The revised Terms will be posted on this page with an updated “Last Updated” date. Changes become effective when posted unless a later date is stated or applicable law requires additional notice.

Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

30. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

31. No Waiver

DISSOLV’s failure to enforce a provision of these Terms does not waive our right to enforce that provision or any other provision later.

32. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

DISSOLV may assign or transfer these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or transfer of business operations, subject to applicable law.

33. Entire Agreement

These Terms, together with our Privacy Policy, Return, Refund & Exchange Policy, Shipping Policy, Research Use Only notices, and any additional terms presented during checkout, constitute the entire agreement between you and DISSOLV regarding your use of the website and purchase of products.

If separate written commercial, wholesale, distribution, or laboratory-supply terms have been signed by DISSOLV and a purchaser, those signed terms will control to the extent of a direct conflict.

34. Contact Information

Questions regarding these Terms of Service, an order, or a product may be directed to:

DISSOLV
5965 Village Way E105-164
San Diego, CA 92130

Email: aloha@dissolv.com
Phone: (858) 400-0701

When contacting us about an order, please include your full name, order number, and a clear description of your request.