7-Day Return & Exchange Window

If you need assistance with your order, please contact us within 7 calendar days from the date your package is marked as delivered.

Requests submitted after the 7-day period are generally not eligible for review, although we reserve the right to evaluate exceptional situations on a case-by-case basis.

Our Case-by-Case Review Process

Customer satisfaction is important to us. Rather than applying a one-size-fits-all policy, every return, refund, or exchange request is individually reviewed by our support team.

Approval depends on the specific circumstances of each order, including the condition of the product, the nature of the request, and any supporting documentation provided.

To protect product quality and customer safety, we reserve the right to approve or deny any request after completing our review.

Return Eligibility

Because many of our products are perishable, sensitive, or cannot be resold once they leave our control, not every purchase is eligible for return.

Products are generally expected to be:

• Unopened
• Unused
• In their original condition
• Returned with the original packaging whenever possible

Meeting these conditions does not automatically guarantee approval, but it helps us evaluate your request more efficiently.

Opened or Used Products

We understand that situations can vary, and every request is carefully considered.

However, because of the nature of our products, items that have been opened, used, altered, or are no longer in their original condition are generally not eligible for refunds or exchanges.

In certain circumstances, such as a verified product quality concern or another exceptional situation, we may review the request and determine an appropriate resolution.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, broken during transit, or you receive the incorrect item, please contact us within 7 days of delivery.

To help us investigate your claim as quickly as possible, please include:

1. Your order number
2. Clear photographs of the product
3. Photographs of the shipping box (when applicable)
4. Photographs of the shipping label

Providing complete documentation allows our team to review your request more quickly and work toward a fair resolution.

Exchanges

When appropriate, we are happy to offer exchanges for eligible orders.

Exchanges may be available for situations including, but not limited to:

• Products damaged during shipping
• Shipping or fulfillment errors
• Incorrect items received
• Verified product quality issues

Availability of replacement inventory and the specific circumstances of the request may affect whether an exchange can be completed.

Refunds

If a refund is approved after review, it will be issued to the original payment method used for the purchase.

Please note:

• Financial institutions and payment providers may require several business days to process and post the refund.
• Original shipping charges are generally non-refundable unless the return is the result of our error, a verified shipping issue, or another approved exception.

How to Request a Return, Refund, or Exchange

To begin the review process, please contact our customer support team within the required timeframe.

Please include:

• Your order number
• A description of the issue
• Any relevant photographs
• Your preferred resolution, if applicable

Our team will carefully review your request and respond as promptly as possible.

Our Commitment to Customers

We believe great customer service means treating every situation fairly. While we must protect the integrity and safety of our products, we also understand that unexpected issues can occur.

Every return, refund, and exchange request is reviewed individually with the goal of reaching a reasonable and fair outcome whenever possible.

Thank you for choosing DISSOLV. We appreciate your trust and the opportunity to serve you.